Loan City Pte. Ltd. (“we,” “our,” or “us”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services, website, or applications.
1. Collection of Personal Data
We collect personal data that you provide to us when you use our services, including when you apply for a loan, register for an account, or contact our customer support.
The types of personal data we may collect include, but are not limited to:
- Full name, NRIC or FIN number
- Contact details (such as email address, phone number, and mailing address)
- Financial information (including income details, bank account information, and credit history)
- Employment and identity verification documents
- Transaction data related to your use of our services
2. Use of Personal Data
We may use your personal data to:
- Process applications for loans
- Conduct identity verification and credit assessments
- Comply with legal and regulatory requirements
- Communicate with you regarding your account or services (direct marketing)
- Improve our services and user experience
- Prevent fraud and ensure security
3. Disclosure of Personal Data
We may disclose your personal data to:
- Financial institutions, or partners for credit assessments
- Regulatory authorities as required by law
- Any party to whom you authorise us to disclose your data
All third parties are required to protect your personal data in accordance with PDPA standards.
4. Personal Data Protection
We implement appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
5. Withdrawal of Consent and Access to Personal Data
You may opt out or withdraw your consent to our collection, use, or disclosure of your personal data at any time by contacting us at customer@loancity.sg. Please note that doing so may affect our ability to provide you with certain services.
You also have the right to request access to and correction of your personal data held by us.
6. Updates to This Policy
We may update this Privacy Policy from time to time to ensure consistency with legal and regulatory requirements. This privacy policy shall be governed by and construed in accordance with the laws of Singapore.